TechMahindra @ Rungta

Company:  TechMahindra                                                                  .



Sr Technical Support Associate/ Technical Support Associate


Job description and activities involved

  • In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
  •  Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
  • Each call is expected to end in complete resolution for the customer.
  • The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
  •  The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.


Educational Qualification required for the position.

  • Any Graduate (B.E., BBA, BCA, BSc, BCOM) & Diploma pass-Out students.


Functional Competencies and skill sets required for the position

  • Excellent Communication skills
  • Good command over written and spoken English
  • Should have Good GRAMMAR
  • Should be open to working in night shifts
  • Should have a flair for Customer Service & Technical knowhow


Relevant experience required for the position


  • 0 – 2 years experience.


Specific Training required


  • Communication Skills in English
  • Basic Computer hardware knowledge


Date:     1/10/2016

Time:     9:00 AM

Venue:                 Dental Auditorium, Sanjay Rungta Group of Institutions (R-2)