TechMahindra @ Rungta

Designation

Sr Technical Support Associate/ Technical Support Associate

Job description and activities involved

• In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
•  Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
• Each call is expected to end in complete resolution for the customer.
• The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
•  The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.

Educational Qualification required for the position.

• Any Graduate (B.E., BBA, BCA, BSc, BCOM) & Diploma pass-Out students.

Functional Competencies and skill sets required for the position

• Excellent Communication skills
• Good command over written and spoken English
• Should have Good GRAMMAR
• Should be open to working in night shifts
• Should have a flair for Customer Service & Technical knowhow

Relevant experience required for the position

• 0 – 2 years experience.

Specific Training required

• Communication Skills in English
• Basic Computer hardware knowledge