TechMahindra @ Rungta

Company:  TechMahindra                                                                  .   Designation Sr Technical Support Associate/ Technical Support Associate   Job description and activities involved In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.  Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting. Each call is expected to end in complete resolution for the customer. The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.  The associate needs to have a clear understanding of the support policies...

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